GFNATION SHIPPING POLICY
Updated as of 21st May 2022 22:52 AEST Melbourne-Sydney time.
Free express shipping promotion excludes:
1) Cold items
2) Fresh & frozen meals
IN-STORE PURCHASES
Cocofrio, Foddies frozen food products and Tre Paesani products are for In-store Pickup Only.
Dineamic & We Feed You are for delivery only.
CLICK N' COLLECT
All CNC's must be picked up from Factory 5, 30-32 Christensen Street Cheltenham on the following days:
Monday to Friday - 9AM to 5PM
Saturday & Sunday - 10AM to 3PM
CNC is free. Please note that orders containing Lewis & Son and Special Orders require advanced notice for CNC.
SHIPPING POLICY - AUSTRALIA
Qualification for Free Shipping - Australia Only
Free shipping is available for items in the Australian states of VIC, NSW, QLD, SA, WA, TAS, and ACT. Customers whose order values reach the threshold of $125 or more, qualify for free shipping.
*Free Shipping is not qualified for orders containing both We Feed You and Dineamic meals. If meals from both We Feed You and Dineamic are in cart, the default shipping rate is $29.99.
Qualification for Free EXPRESS Shipping - Australia Only
Free shipping is available for items in the Australian states of VIC, NSW, QLD, SA, WA, TAS, and ACT. Customers whose order values reach the threshold of $175 or more, qualify for free express. shipping.
*Free Shipping is not qualified for orders containing both We Feed You and Dineamic meals. If meals from both We Feed You and Dineamic are in cart, the default shipping rate is $29.99.
Coupon Codes Applied at Online Checkout
One coupon code may be applied in any 1 given order per customer at one time. Coupon codes are not able to be combined, and they are non-transferable.
*Coupon codes taken from third party websites are not authorised by GFNation, therefore GFNation practises the right to refuse the use of such coupon codes.
SHELF-STABLE GROCERY ITEMS
Available in Australia & NZ
Parcels are despatched at 3pm sharp daily.
Order before 2:45pm for same-day despatch Monday - Friday, except on public holidays.
If Australia Post is not available for any reason, we will despatch via our courier partners.
Should an item become unavailable at the time of purchase, we will contact you to notify you, and offer you the choice to hold the stock until the item becomes available, or choose an alternative item. Alternatively, you may receive a credit or full refund for the item.
The cost of shipping your order to your delivery address is charged by weight.
Estimated Times of Arrival (ETAs)
We strive to ensure the timely delivery of your parcel, however we cannot guarantee delivery times, as these are not in our control once the parcel(s) have been handed over to Australia Post or our courier partners.
As a general rule, please allow 3-5 business days for your order to arrive if your delivery address is outside of VIC Metro, and no less than 10 business days for international orders.
Shipping rates are calculated at checkout based on parcel weight & delivery address zip code.
SPECIAL ORDER ITEMS
All SPECIAL ORDER items are marked with the below disclaimer, and show a popup notification on each product page on this website:
Please Note: This is a 'Special Needs' medical nutrition product and requires pre-ordering. Please contact orders@fodshopper.com.au to place your order, or call us on 0435 003 412 to place your order over the phone with a member of the GFNation team.
As FodShop does not keep physical stock on hand for special order items in the warehouse, we order these products in on a per-needs basis.
Once you place your order with us, we will then place the order with our supplier, and we then await delivery of the products to our warehouse before we can ship them out to you/have you pick them up.
Please note that this process can take anywhere from 3-4 weeks unless there are major delays. Once the goods arrive into our warehouse, we will make contact with you to let you know when your order will be shipped/is ready for pickup.
COLD FOOD - AUS ONLY
Delivery Timeframes
Orders containing meat, or other fridge goods, are despatched Monday and will be delivered the next day in VIC. For SA, QLD and NSW, goods will be delivered on Friday.
The cartons are kept refrigerated at all times in transit.
Meat can be ordered fresh for store pickup, but must be ordered before Midday the day before.
Orders which are placed after this time will be allocated to the following week's delivery schedule.
Shipping rates
A flat rate of $29.99 applies to any order containing cold, fresh and/or frozen foods, and/or a combination of food products from these categories +/- shelf stable grocery food items.
Should an order contain a combination of at least one or more of shelf-stable, fresh and refrigerated or frozen item categories, the shipping rate will remain at a default flat rate of $29.99.
Orders valued $125+ qualify for free shipping (except when a combination of We Feed You and Dineamic meals are added to cart - see Section 1 above*)
Delivery zones
In-house refrigerated product(s) are able to be shipped across VIC, NSW, QLD, ACT, SA and WA.
Packaging & Delivery
Cold food is packed on ice, then it is wrapped in thermal insulated packaging to keep food cold from the moment it leaves the refrigerator and/or freezer and placed into shipping cartons in preparation for despatch to our third party courier, Be Cool Couriers VIC.
Once cold chain parcels are handed over to a third party courier, they are stored in cold rooms until ready for local and/or interstate linehauls. All trucks which transport cold orders are refrigerated.
Parcels are kept cold at each storage & transportation point in the logistical pathway, from despatch, to delivery direct to consumer.
READY-TO-EAT FRESH FROZEN MEALS - AUSTRALIA ONLY - THIRD PARTY LOGISTICS FULFUILLMENT
Dineamic (Australia) - Third Party 1
Delivery Areas
Dineamic fulfill orders on behalf of GFNation.
Dineamic meals are cooked fresh and delivered fresh.
In order to organise delivery of orders to you (the customer), we are required to hand over your customer order details i.e. the items you have ordered, and your delivery name, address, contact number, email address and relevant delivery notes to this third-party.
We must hand over this information to Dineamic for the purpose of fulfilling your order, thus by ordering Dineamic products at www.gfnation.com.au, you consent to this third-party fulfillment process.
Delivery is all across VIC, NSW, SA, ACT, WA. Dineamic cannot ship to QLD at this time.
Delivery flat rate: $29.99
Delivery Information
The low FODMAP meals are soup, mains and trays.
Below summarises the Use By time frames after the meals are cooked fresh. Each meal pack is clearly marked with a Use By Date, according to the guide outlined below:
|
|
UBD |
Min @ Dispatch |
| Soup |
Vegetable |
60 |
21 |
|
Protein |
45 |
21 |
| Mains |
Vegetable |
45 |
21 |
|
Protein |
35 |
21 |
| Trays |
Vegetable |
16 |
12 |
|
Protein |
16 |
12 |
For health and safety regulations, we do not recommend freezing the meals.
If you choose to freeze the product(s), it is strongly recommended that meals are consumed on the day of thawing OR make your own notation on the pack (or elsewhere) as to the date frozen and how many days shelf life it had left at the time. It will then be known that the meal(s) is/are eaten within acceptable shelf life time frames.
If you have any special delivery instructions, live in a secure block or have pets we should be aware of, simply note in the Delivery Instructions box when ordering.
Selecting a delivery date & timeslot
We will email you to ask you your preferred delivery day and time slot when your Dineamic order is placed with us.
We Feed You (Australia) - Third Party 2
Delivery Areas
We Feed You fulfill orders on behalf of GFNation.
We Feed You meals are cooked fresh and then frozen until you (the customer) receive them.
In order to organise delivery of We Feed You orders to you (the customer), we are required to hand over your customer order details i.e. the items you have ordered, and your delivery name, address, contact number, email address and relevant delivery notes to this third-party.
We must hand over this information to We Feed You for the purpose of fulfilling your order, thus by ordering We Feed You products at www.gfnation.com.au, you consent to this third-party fulfillment process.
We Feed You currently deliver across VIC, NSW, QLD, ACT.
General Information
All We Feed You meals are cooked, frozen and dispatched from the We Feed You kitchen straight into refrigerated vans to arrive at your door still frozen. Meals will remain frozen in insulated delivery boxes for at least twelve hours, assuming they are not left in a warm space, hot car or direct sunlight.
If you have any special delivery instructions, live in a secure block or have pets we should be aware of, simply note in the Delivery Instructions box when ordering.
Delivery cut-off times
All We Feed You Orders must be with GFNation strictly by Monday 12pm midnight weekly. This is to ensure your delivery arrives on time by your preferred delivery date and time slot for the next week.
Delivery Times
We will email you to request your preferred delivery day and time slot when your We Feed You order is placed with us.
PRODUCT EXCHANGES POLICY
Product Replacements & Refund(s)
If your order is delivered to you in a condition that is not representative of our usual high quality standards of delivery e.g. a product(s) are broken, damaged, soiled, leaked, popped, perished (if cold), expired (past the best before or use-by date), or rendered inedible in any other way, you should do the following in order for a replacement(s) to be issued for the damaged product(s):
1) Take a photo(s) of the product(s)
2) Email photo(s) of said product(s) to operations@gfnation.com.au
We will promptly organise a replacement(s) based on steps 1) and 2).
Safety Precautions
Do not consume a product(s) that is deemed faulty for any reason(s) outlined in the above section. If you are not sure if a product is safe to consume based on the condition it has been delivered in, contact us at operations@gfnation.com.au or call 0435 003 412 to seek clarification.
In the event that glass bottled/jarred product is shattered/exploded/rendered inedible upon receipt, please promptly discard broken glass and DO NOT consume the product, even if part of the product appears to be edible.
Soiled Deliveries
Please follow the below steps in the event a product(s) is/are broken/shattered, resulting in a soiled delivery:
- Protect yourself during the clean-up using gloves and closed shoes.
- Pick up the big pieces of glass and place them on some newspaper.
- Wrap the broken glass in the newspaper and dispose of it safely in a plastic bag.
- Vacuum up the smaller shards of glass.
- Clean up any remaining spillages with paper towel, chux or cloth.
If you ordered a product(s) and it was not supplied in your order shipping box, please take a photo of the products which WERE supplied, AND a photo of the invoice you were supplied. A prompt replacement(s) will be supplied.
PLEASE NOTE: The below are not acceptable refund requests, and will be rejected:
- Change of mind (individual product(s) or entire order(s)
- Request for order cancellation for orders >24hrs old
Product Exchange(s)
- In the event that an item(s) is/are out of stock at the time of order placement, we will contact you to organise product(s) replacement(s) of equivalent value in a different brand(s). If a suitable replacement cannot be supplied, we will provide you with store credit equivalent to the value of said product(s). In order to redeem the store credit, a unique coupon will be provided to you via email. You should redeem this coupon code at online checkout on your next GFNation order.
- In the event we cannot supply you (the customer) equivalent replacement(s), or in the event an equivalent replacement is not available, GFNation will provide a refund.
